Privacy Policy
At 99FX, we are committed to protecting your privacy and ensuring your data is managed securely and transparently
Introduction
As part of our daily operations, we may need to collect personal information from our clients and prospective clients to provide them with our products and services effectively and ensure their needs are met. This privacy policy applies to the processing of personal data carried out by 99FX for its current and prospective clients, website visitors, and employees.
By using our services or website, you acknowledge that you have read and understood this privacy policy, and that your continued use of the services means you agree to the practices outlined herein regarding your data.
About Us
99FX is a trading platform operated by 99FX LTD. We are committed to complying with all relevant data protection laws and maintaining transparency with our clients about how we use their personal information. This includes compliance with UK data protection laws such as the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.
99FX LTD
Registration Number: 15840897
Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX
Personal Data We Collect
We collect various types of personal data to ensure we provide our services in the best possible way. This data may include, but is not limited to:
1. Personal Information
Full name, residential address, email address, phone number, date of birth, nationality, and identity documents (such as passport or government-issued ID). We may also request additional proof to verify your identity when necessary.
2. Financial Information
Income details and financial status, bank account details and numbers, your trading history or record, and financial transaction details (such as deposit and withdrawal amounts). We may also collect information about your job or source of funds if required by regulations under Know Your Customer (KYC) procedures.
3. Technical Information
Your Internet Protocol (IP) address, browser type and version, operating system, and device information (such as phone or computer model) used to connect to our services.
4. Usage Data
Information about how you use our website and platforms, such as pages you visit, time and date and duration of your visit, browser language, and other browsing data. We collect some of this information through cookies and similar tracking technologies.
5. Communications
Any other information you provide to us during your direct communication with us. This includes email content and phone calls (calls may be recorded for compliance and service quality purposes), live chat messages with customer support, and any other correspondence or documents you share with us.
How We Use Your Data
We use your personal data for legitimate and specific purposes related to providing and improving our services and complying with our legal obligations. The following are the main purposes for processing your personal data:
Service Provision
- • Opening and managing trading accounts
- • Identity verification during registration
- • Processing financial transactions
- • Providing customized trading tools
Legal Compliance
- • Anti-Money Laundering (AML) laws
- • Know Your Customer (KYC) standards
- • Regulatory authority requests
- • Preventing fraudulent activities
Support and Communication
- • Sending important account notifications
- • Responding to support inquiries
- • Providing relevant updates
- • Ensuring effective communication
Service Improvement and Development
- • Analyzing usage data
- • Diagnosing technical issues
- • Developing new features
- • Understanding customer needs
Data Security and Protection
At 99FX, we take strict technical and organizational measures to maintain the security of your personal data and protect it from unauthorized access, use, alteration, or disclosure.
Encryption and Technical Protection
- • SSL/TLS encryption protocols
- • Advanced firewalls
- • Intrusion detection systems
- • Infrastructure protection
Access Control
- • Need-to-know principle
- • Multi-level authentication
- • Strong passwords
- • Employee confidentiality commitments
Your Rights
In line with our commitment to transparency and empowering you to control your personal data, we ensure you can exercise the rights set out in data protection laws.
Right of Access
Obtain a copy of your data and inquire about how it is used
Right to Rectification
Correct any inaccurate data or complete incomplete data
Right to Erasure
Request deletion of your data when there is no longer a reason to retain it
Right to Restrict Processing
Request suspension of processing your data under specific circumstances
Right to Data Portability
Obtain your data in a structured format and transfer it to another party
Right to Object
Object to the processing of your data for legitimate reasons
Contact Us
Your privacy is important to us, and we are here to answer any questions or concerns you may have about this policy or how we handle your personal data.
Electronic Contact
Registered Office
99FX LTD
128 City Road
London, EC1V 2NX
United Kingdom
Important Note: When contacting us about any privacy-related matter, please provide us with sufficient details about your request or inquiry, along with identification information associated with your account so we can serve you better.